In this blog entry, the professional NYC Voice over Internet Protocol (VoIP) system installation service team here at QTech VoIP will describe the best VoIP features that are improving the landscape of commercial telecommunication.

HD Voice Quality

VoIP allows for crystal-clear voice quality, reducing garbled voices and dropped calls. This improves the general collaboration and communication experience, and makes it easier to understand crucial information even in noisy environments.

 

Video Conferencing

VoIP allows for easy integration with video conferencing platforms. This helps users host virtual meetings, training sessions, and webinars. There’s special features like document collaboration, screen sharing, and virtual whiteboards that all members of your team can benefit from.

 

Call Routing

VoIP systems allow for advanced call routing that allows you to create customized call flows based on a range of criteria. You can create personalized call routing rules based on caller ID, time of day, Interactive Voice Response (IVR) menus, and much more. This ensures that calls are directed to the proper location, lowering wait times and improving customer service.

 

Interactive Voice Response (IVR)

IVR systems that are powered by AI help understand and interpret natural language, allowing callers to work with the system via voice command. This improves caller experience with self-service items and features like checking order status, accessing private account information, and making payments with no need to interact with a human – lowering the workload on customer service teams.

 

Integration With Mobile Devices

VoIP systems provide seamless integration with tablets, smartphones, and mobile devices. Employees will be able to conduct calls with their business phone numbers on their personal devices, as well as voicemail access, text messaging, and video conferencing. This allows your team to stay connected even when outside of the office.

 

Call Analytics Features

VoIP systems provide call analytics and data reporting which allows you to analyze calling patterns, call quality, and general telecommunications performance. Information regarding call volume, success rates, and duration will be logged in detail, making it easier for your business to determine what areas need to be improved, where resources should be distributed, and how to better improve your general communications framework.

 

Encryption and Cybersecurity

VoIP systems have stronger security measures than ever, with encryption protocols including Secure Real Time Transport Protocol and Transport Layer security. This protects both audio and video calls from spying and hacking, protecting your sensitive business communications and information.

 

Productivity Tool Integration

VoIP systems can easily be integrated with Customer Relationship Management (CRM) platforms, giving you flexibility in logging and tracking calls, checking on customer information during a call, and simplifying workflow. VoIP can also be easily integrated with project management software and email client suites.

 

International Calls and Virtual Phone Numbers 

VoIP systems allow for use of virtual phone numbers, Direct Inward Dialing (DID) numbers, that allow you to create a local presence in different locations without the need for a local office or phone line. This helps you expand your global footprint, and make international calls without the costs associated with traditional landline or mobile phone international rates. Additionally, you can utilize call routing features with virtual phone numbers, forwarding calls to different landlines, cell phones, or other VoIP devices.

 

Voice to Text

VoIP systems boast advanced voice to text transcription and voicemail to text documentation, helping employees easily read transcribed text and better manage responses than having to listen to long voicemails. You can even search voicemail messages based on specific keywords! This saves a great deal of time and effort that your team would otherwise spend transcribing themselves.

 

Call Centers and Call Queuing

Call queuing systems reroute incoming calls to the proper representative, as well as providers customers customized hold music or relevant announcement or information that helps them feel like they are getting a more professional experience. Call queuing also helps your business avoid missed calls, and call center features like automatic call distribution (ACD) helps evenly spread calls out among all available agents, preventing employee overload. Managers and supervisors can easily listen in to calls to provide assistance and ensure quality control. Call whispering helps managers provide discreet assistance to agents during live calls without the customer hearing, and call barging allows supervisors to join in on calls in real time to provide assistance.