In this blog entry, the professional TriState area commercial telecommunications service and hosted PBX service providers here at QTech will answer some frequently asked questions that we receive regarding Cloud PBX systems.

What exactly are Cloud PBX systems?

Cloud PBX systems are communications systems that use cloud technology to provide businesses with a flexible and scalable phone system. It allows you to manage all of your phone calls and communications over the Internet with no need to install hardware at your business premises. You’ll be able to access and control your phone system through an Internet-based application or interface. It also allows your employees to connect to your business phone system from anywhere in the world with an Internet connection. Because it is a managed service, the responsibility to update and maintain the system in the structure will lie with the service provider as opposed to your IT team. This allows you to focus on the business, while counting on the expert service provider to provide you a reliable and high-quality communication system.

What’s the main difference between Cloud PBX systems and on-site phone systems?

Cloud, phone systems, obviously operate in the cloud, and use Internet connections to handle all phone calls. This eliminates the need to install hardware on site, as all components of the phone system will be managed and hosted by an external service provider. Your business can access and control your phone system through web-based, application or interface. On-site phone systems require your business to install and maintain a wide range of physical equipment, including switches, servers, and phone lines, making you responsible for all systems, set ups, maintenance, and configuration.

Are Cloud PBX systems expensive?

Cloud PBX systems are much cheaper than local on premises systems, even when you factor in their monthly subscription fees. They will save you a great deal of money in hardware, purchase, maintenance, scalability, and telecommunications bills costs.

How can I set up a cloud phone system?

Our professional cloud PBX service providers will handle all aspects of your cloud phone system set up, including integrating your existing networks into the cloud phone system, and providing you all necessary softphone hardware.

Can I use my existing telephone numbers with a cloud phone system?

Yes, you can use your existing business phone numbers with a classThe phone system. Cloud phone systems offer number porting services, allowing you to transfer your current phone number to the cloud phone system. Allows you to keep your local Geographic number even if you switch to a different phone service provider, eliminating the requirement to change your phone number.

Can I integrate cloud phone systems with other business applications?

Yes, you can integrate your cloud phone system with a wide range of other business applications via application programming. Interface is that seamlessly connects and exchanges data between your phone system with a wide range of other software applications.

Can Cloud PBX systems support remote workers at multiple locations?

Yes, this is one of the major benefits of cloud PBX systems. They allow you to have multiple workers or locations connected from anywhere with an Internet connection. Your employees can use a smartphone or computer with soft on applications, allowing them to access all communication features, just as if they were employees in a local office.

Can I scale Cloud PBX systems as my business expands?

Yes, this is very easy, making a cloud PBX system is ideal for any commercial enterprise that is experiencing growth. The systems are highly flexible and have zero physical constraints associated with local services, with a wide range of flexible subscription plans. I can be adjusted according to the data needs of your growing business. You can instantly add or remove phone lines, teachers, or extensions as your business morphs according to market demand.

Do Cloud PBX systems have reliable call quality?

Yes, properly implemented cloud PBX systems provide fantastic call quality depending on stable internet connection and comparable hardware and devices. 

What exactly is a softphone?

Softphones, referring to “software phones,” are software apps that allow you to make phone calls over the internet using any computer, tablet, or smartphone. They match the functionality of a traditional telephone while using your device’s microphones, speakers, and network connections to transmit and receive voice data.

Is it difficult to transition from traditional phones to softphones?

It is generally very simple to transition between traditional phones and softphones, with a wide range of available user-friendly interfaces and easy to implement installation processes. Our team can seamlessly transition your existing local phone systems to a full suite of easy-to-operate cloud phone systems, drastically simplifying your commercial telecommunications infrastructure while lowering your overhead costs.